Shipping policy
SHIPPING POLICY
Last updated: July 8, 2026
This Shipping Policy applies to orders placed with LivoraTech, operated by CHELLE SoftTech LLC.
1. International fulfillment disclosure
We work with international suppliers and fulfillment partners. Products may be shipped directly from facilities located outside the United States, including facilities located in China.
We do not claim that a product ships from the United States unless the applicable product page specifically states that it does.
2. Order processing
Orders are generally processed within 1 to 5 business days after payment authorization.
Business days are Monday through Friday, excluding public holidays.
Processing may take longer because of:
• High order volume;
• Product availability review;
• Address verification;
• Payment or fraud review;
• Supplier delays;
• Holidays; or
• Events outside our reasonable control.
3. Estimated delivery
Most orders are expected to arrive within approximately 20 to 40 calendar days after the order is placed.
This estimate includes normal processing and transit time. It is not a guaranteed arrival date.
Delivery may be affected by:
• Customs or security inspections;
• Carrier delays;
• Severe weather;
• Public holidays;
• High-volume shopping periods;
• Local delivery interruptions;
• Incomplete or incorrect addresses;
• Remote delivery locations;
• Battery or electronics shipping restrictions; or
• Other events outside our reasonable control.
4. Shipping destinations
Unless otherwise shown at checkout, we currently ship to eligible addresses within the United States.
Some products may not be available for delivery to:
• P.O. boxes;
• APO, FPO, or DPO addresses;
• U.S. territories;
• Remote locations; or
• Locations restricted by the carrier or because of battery and electronics rules.
Available shipping options are displayed at checkout.
5. Shipping charges
Shipping charges, if any, are displayed before payment.
Free shipping promotions may be subject to:
• Minimum order amounts;
• Product restrictions;
• Geographic restrictions; and
• Promotion dates.
Original shipping charges are generally non-refundable for change-of-mind returns.
6. Tracking
When available, tracking information is sent to the email address or telephone number provided at checkout.
Tracking may take several business days to update after a number is issued, particularly while the package is moving through an international logistics network.
Some packages receive a second tracking number after transfer to a local carrier.
7. Multiple packages
Products from one order may be fulfilled from different facilities. Therefore:
• Items may arrive in separate packages;
• Each package may have a different tracking number;
• Packages may arrive on different dates; and
• Receiving part of an order does not necessarily mean the remaining items are missing.
8. Address accuracy
You are responsible for providing a complete and accurate delivery address, including:
• Recipient name;
• Street address;
• Apartment, suite, or unit;
• City;
• State;
• ZIP code; and
• Telephone number.
Contact support@livoratech.shop immediately if you need an address change.
We cannot guarantee changes after processing begins. We are not responsible for delivery failures caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.
If a package is returned because of an address problem, additional shipping costs may apply before reshipment.
9. Shipping delays and customer choice
We must have a reasonable basis for the shipping time we advertise.
If we learn that an order cannot be shipped within the promised time, we may contact you with:
• A revised shipping estimate;
• The option to accept the delay; or
• The option to cancel the affected unshipped item and receive a refund.
You are not required to accept a material delay.
10. Customs, import charges, and inspections
International packages may be inspected by customs or other authorities.
Unless checkout states otherwise, the customer is responsible for any lawful import duty, tax, brokerage fee, or government charge assessed on the shipment.
We do not control customs decisions or processing time.
11. Packages marked delivered
If tracking states that a package was delivered but you cannot find it:
• Confirm that the shipping address is correct;
• Check entrances, mail areas, parcel lockers, and safe locations;
• Ask household members, neighbors, reception, or building staff;
• Wait up to 48 hours because some carriers scan packages before physical delivery;
• Contact the carrier; and
• Contact us at support@livoratech.shop.
We will assist using available tracking and carrier information. Refund or replacement eligibility may depend on the investigation and proof of delivery.
12. Lost or stalled packages
Contact us if:
• The carrier confirms that the package is lost;
• Tracking has shown no meaningful movement for an extended period; or
• The package remains undelivered beyond the estimated delivery period.
We may open an investigation with the supplier or carrier. Depending on the circumstances, we may provide a replacement, refund, or another reasonable resolution.
13. Refused, abandoned, or unclaimed packages
If a package is refused, abandoned, or not claimed, it may be returned, stored, or destroyed by the carrier.
Any refund will be evaluated after the package status is confirmed and may be reduced by actual shipping, customs, storage, return, or carrier charges where permitted by law.
14. Contact
LivoraTech
Operated by CHELLE SoftTech LLC
Email: support@livoratech.shop
Website: livoratech.shop
Legal mailing address: 2101 West 41st St, Sioux Falls, SD 57105, United States