Refund policy

RETURN AND REFUND POLICY

Last updated: July 8, 2026

This Return and Refund Policy applies to purchases made from LivoraTech. LivoraTech is operated by CHELLE SoftTech LLC.

1. Return request period

You may request a return within 30 calendar days after confirmed delivery of the product.

To begin a return, contact us at support@livoratech.shop and provide:
• Your full name;
• Your order number;
• The product you want to return;
• The reason for the return; and
• Photos or video when the item is damaged, defective, incomplete, or incorrect.

A return must be authorized before it is shipped.

2. Return eligibility

To qualify for a return, the product must generally:
• Be in the same or substantially the same condition in which it was received;
• Show no damage caused by misuse, abuse, accident, improper installation, unauthorized repair, or incompatible power sources;
• Include all accessories, cables, manuals, parts, promotional items, and original packaging that were supplied;
• Be accompanied by proof of purchase; and
• Be shipped according to the return instructions we provide.

Reasonable inspection and basic testing are permitted. A product may be subject to a partial refund or may be rejected if it has been materially used, damaged, altered, or returned with missing parts.

3. Return authorization and return address

Do not mail a product to the address shown on the original shipping label or to our legal mailing address unless we specifically instruct you to do so.

After approving a return request, we will provide:
• The authorized return address;
• Any required return reference number;
• Packaging and shipping instructions; and
• Information about who is responsible for the return shipping cost.

Because some products are fulfilled by international suppliers, the authorized return location may vary by product and may be located in the United States or another country.

Unauthorized returns may be refused, delayed, lost, or ineligible for a refund.

4. Change-of-mind returns

For returns based on preference, ordering the wrong model or variation, compatibility mistakes, or no longer wanting the product:
• The customer is generally responsible for return shipping;
• Original shipping charges are generally non-refundable;
• The product must satisfy the eligibility requirements above; and
• We strongly recommend using a trackable shipping service.

We are not responsible for a return shipment that is lost before reaching the authorized return location.

5. Damaged, defective, incomplete, or incorrect products

Please inspect your order after delivery. Contact us promptly if a product:
• Arrives damaged;
• Does not operate as described;
• Is materially defective;
• Is missing essential components;
• Is different from the product ordered; or
• Is the wrong model, color, size, or variation.

When possible, report these issues within 7 calendar days after delivery. This reporting period helps us document supplier and carrier issues and does not limit any non-waivable rights under applicable law.

We may request:
• Photos of the outer package and shipping label;
• Photos of the product and accessories;
• A short video showing the problem;
• Basic troubleshooting steps; or
• Return of the product for inspection.

Depending on the circumstances, we may provide:
• Troubleshooting assistance;
• Replacement parts;
• A replacement product;
• A partial refund;
• A full refund; or
• An authorized return.

For verified damaged, defective, incomplete, or incorrect products, we may provide a prepaid return label, reimburse reasonable return shipping, or resolve the claim without requiring a return.

6. Non-returnable products

Unless defective, damaged, incorrectly supplied, or otherwise required by law, the following may not be eligible for return:
• Gift cards;
• Personalized or customized products;
• Products damaged by misuse, liquid exposure, impact, improper charging, incorrect voltage, or incompatible accessories;
• Products modified, disassembled, or repaired without authorization;
• Products with missing serial numbers, labels, accessories, or essential components;
• Products returned after the return period;
• Opened hygiene-sensitive items, if clearly identified on the product page; and
• Clearance or final-sale products clearly identified as final sale before purchase.

A final-sale designation does not remove rights that cannot legally be waived for products that are defective or materially misrepresented.

7. Exchanges

Direct exchanges may not be available for every product. When an exchange is unavailable, we may ask you to return the original item and place a new order after the applicable refund is issued.

A replacement product may be shipped internationally and may require a new delivery period.

8. Inspection and approval

After a return is delivered, we generally inspect it within 3 to 7 business days.

We will notify you whether the refund is approved, partially approved, or denied. If a deduction or denial applies, we will explain the reason.

9. Refund method and timing

Approved refunds are issued to the original payment method.

We generally initiate an approved refund within 5 to 10 business days after approval. Your bank, card issuer, digital wallet, or payment provider may need additional time to post the credit.

We cannot redirect a refund to a different payment method, card, account, or person.

10. Partial refunds

Where permitted by law, a partial refund may apply if the returned product:
• Shows use beyond reasonable inspection or testing;
• Is missing accessories, manuals, packaging, or components;
• Has been damaged after delivery;
• Requires cleaning, repackaging, repair, or replacement parts; or
• Has materially reduced resale value because of the customer’s handling.

11. Order cancellations

Submit cancellation requests immediately to support@livoratech.shop.

We will try to cancel an order that has not entered fulfillment. Cancellation cannot be guaranteed after:
• The supplier has accepted the order;
• A shipping label has been created;
• The package has been processed; or
• The package has been transferred to a carrier.

If cancellation is no longer possible, you may request a return after delivery under this policy.

12. Order changes

Requests to change a product, quantity, variation, or shipping address must be submitted as soon as possible. We cannot guarantee changes after processing begins.

13. Refused or unclaimed deliveries

Refusing or failing to claim a delivery does not automatically qualify the order for a full refund.

If the package is returned, any refund may be reduced by actual shipping, return, customs, storage, or carrier charges where permitted by law.

14. Missing refunds

If an approved refund has not appeared after the processing period:
• Check your bank or card account again;
• Contact your card issuer or payment provider; and
• Contact us at support@livoratech.shop.

15. Contact

LivoraTech
Operated by CHELLE SoftTech LLC
Email: support@livoratech.shop
Website: livoratech.shop
Legal mailing address: 2101 West 41st St, Sioux Falls, SD 57105, United States

Do not send returns to this address without written authorization.