Privacy policy

PRIVACY POLICY

Last updated: July 8, 2026

This Privacy Policy describes how LivoraTech, operated by CHELLE SoftTech LLC (“LivoraTech,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit livoratech.shop, place an order, contact us, or otherwise use our services.

1. Personal information we collect

Depending on how you interact with us, we may collect:

A. Contact and account information
• Name;
• Email address;
• Telephone number;
• Billing and shipping address;
• Customer account credentials; and
• Communication preferences.

B. Order and transaction information
• Products viewed, purchased, returned, or reviewed;
• Order number and order history;
• Payment status;
• Discount or promotional information;
• Shipping and tracking information; and
• Customer service history.

We do not directly store complete payment card numbers. Payment information is processed by Shopify Payments, other payment providers, financial institutions, or digital wallet providers.

C. Device and usage information
• IP address;
• Browser and device type;
• Operating system;
• Approximate location derived from IP address;
• Pages viewed;
• Referring website;
• Shopping and checkout activity;
• Cookie identifiers; and
• Website interaction data.

D. Customer support information
• Messages, emails, chat records, and forms you submit;
• Photos, videos, and documents submitted for returns, refunds, fraud review, or support; and
• Information needed to investigate an order or delivery issue.

2. How we collect personal information

We collect information:
• Directly from you;
• Automatically through cookies, pixels, local storage, logs, and similar technologies;
• From Shopify and payment providers;
• From shipping carriers, fulfillment partners, suppliers, and fraud-prevention providers;
• From analytics and advertising partners, when enabled; and
• From publicly available sources where permitted by law.

3. How we use personal information

We may use personal information to:
• Provide and operate the store;
• Process orders, payments, returns, refunds, and cancellations;
• Arrange international fulfillment and delivery;
• Send order, tracking, service, and security communications;
• Provide customer support and troubleshooting;
• Verify identity, prevent fraud, and protect customers and the store;
• Maintain customer accounts;
• Improve products, website functionality, and customer experience;
• Measure store and advertising performance;
• Provide marketing communications when permitted;
• Personalize advertising where permitted and consented to;
• Comply with tax, accounting, legal, regulatory, and payment-network requirements;
• Enforce our policies and terms; and
• Establish, exercise, or defend legal claims.

4. Shopify and service providers

Our store is hosted on Shopify. Shopify provides the commerce platform that allows us to operate the store, process orders, and provide customer account and checkout functionality.

We may disclose personal information to service providers that perform services for us, including:
• Shopify and Shopify Payments;
• Payment processors and financial institutions;
• Suppliers and fulfillment partners, including partners outside the United States;
• Shipping carriers and logistics providers;
• Fraud prevention and identity verification providers;
• Customer support, email, messaging, and review platforms;
• Cloud hosting and information security providers;
• Analytics and advertising providers; and
• Professional advisers, accountants, insurers, and legal service providers.

These providers receive information reasonably necessary to perform their services.

5. International fulfillment and data transfers

Some products are fulfilled by suppliers or logistics partners located outside the United States, including in China. To fulfill your order, we may provide these partners with information such as your name, shipping address, telephone number, product ordered, and order reference.

Your information may therefore be processed in countries with privacy laws that differ from those in your location. We use reasonable contractual, technical, and organizational measures appropriate to the circumstances.

6. Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to:
• Keep the store and cart functioning;
• Remember preferences;
• Secure accounts and prevent fraud;
• Measure site performance;
• Understand how visitors use the store; and
• Support advertising and personalization where permitted.

You can manage certain privacy choices through our cookie banner, privacy preference page, browser settings, or applicable opt-out tools.

Blocking necessary cookies may prevent parts of the store or checkout from working correctly.

7. Advertising and analytics

If enabled, we may use analytics and advertising services such as Shopify analytics, Meta technologies, Google technologies, or similar providers.

These providers may collect or receive information about your device and activity to measure performance, limit repeated advertising, or provide interest-based advertising.

Where required, we request consent before using non-essential advertising or analytics technologies.

8. Marketing communications

We may send marketing emails or messages when you have consented or when otherwise permitted by law.

You can unsubscribe by:
• Clicking the unsubscribe link in an email;
• Following the instructions in a message; or
• Contacting support@livoratech.shop.

You may still receive transactional messages about orders, security, refunds, and customer service.

9. Disclosure required by law and business transactions

We may disclose personal information:
• To comply with a law, court order, subpoena, regulatory request, tax requirement, or legal process;
• To investigate fraud, misuse, threats, or violations;
• To protect the rights, property, or safety of customers, the store, or others;
• In connection with a merger, financing, acquisition, sale, reorganization, or transfer of business assets; or
• With your direction or consent.

10. Data retention

We retain personal information for as long as reasonably necessary to:
• Provide services and maintain accounts;
• Complete transactions and returns;
• Meet tax, accounting, anti-fraud, payment-network, and legal obligations;
• Resolve disputes; and
• Enforce agreements.

Retention periods vary by the type of information and applicable requirements.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No online service or transmission method is completely secure. You are responsible for protecting your account credentials and notifying us of suspected unauthorized access.

12. Your privacy rights

Depending on your location and applicable law, you may have rights to:
• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion;
• Obtain a portable copy;
• Restrict or object to certain processing;
• Withdraw consent;
• Opt out of targeted advertising;
• Opt out of certain sales or sharing of personal information;
• Appeal a denied privacy request; and
• Receive equal service without unlawful discrimination for exercising privacy rights.

To submit a request, contact support@livoratech.shop. We may need to verify your identity before completing the request.

You may also use the privacy choices or “Do Not Sell or Share My Personal Information” link displayed on the store, if available.

13. Authorized agents

Where permitted by law, an authorized agent may submit a request for you. We may request proof of authorization and may still need to verify your identity directly.

14. Children’s privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, contact support@livoratech.shop.

15. Third-party websites

The store may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

16. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, regulatory, or technological changes. The revised version will be posted with a new “Last updated” date.

17. Contact

LivoraTech
Operated by CHELLE SoftTech LLC
Email: support@livoratech.shop
Website: livoratech.shop
Legal mailing address: 2101 West 41st St, Sioux Falls, SD 57105, United States